How are shipping rates calculated?
- All shipping rates are calculated based on the total weight of the order.
When will I receive my package?
In the US you will usually be delivered within 10 business days. Most items take 2-5 days to prepare and an additional 2-5 days for shipping, but can take up to two weeks during peak shopping seasons. You will receive an email with tracking information when your package ships. International orders can sometimes take several weeks due to customs. If you have a large order, you may receive more than one shipment.
How can I track my package?
Once your order is shipped, you will receive an email with tracking information.
I received a notice saying I owe money for import charges/duty. Do I have to pay that?
Yes, we do our best to avoid any additional fees and charges, however, sometimes packages require additional charges. This is out of our control and needs to be paid by the customer.
What do I do if my package is lost or stolen?
All lost, stolen, or returned packages are the responsibility of the buyer. In the rare event loss or a mail carrier failure, please contact your local carrier directly with any questions or concerns or to file a claim.